“Every time I work with Salem, I am absolutely impressed with their ability to facilitate dialogue with grace, diplomacy, and inclusion. They conduct meetings with a calm orchestration I have not seen the likes of before.”

My Role

I was brought onto this team when the previous project manager was promoted and the team was languishing without someone to manage scope. The seemingly unsurmountable task of designing something specific enough to be useful and reusable, while also answering every business need of a company so large, was overwhelming them and morale fell as scope grew.

I began meeting with as many projects across the company globally as possible to understand their needs, creating a backlog from this research mixed with a wide study of existing design systems. I then managed these partners, who we gave design advice and sneak peeks of progress to in exchange for their feedback and any reusable components they created.

I also messaged the status of adoption out to company stakeholders and drafted requirement guidelines for including user research, quality assurance, accessibility, and human-centered design. These requirements were folded into the greater company’s requirements for all new contracts.