Commercial Scale Healthcare Record System
A full-scale, comprehensive platform for healthcare professionals in the dialysis field. Merging 4 legacy systems and encompassing all needs for clinics managing life-saving care with a high cost of error and complex needs.
“Salem is one of the most dedicated and empathetic people I have worked with. They bring humanity into tech development and go above and beyond in supporting the team that they manage.
They are quick to take on whatever work needs to happen to achieve our goals and commitments and provide a steady strength to those that interact with them.”
My Role
I was brought in to manage a team of designers and UX researchers laying the groundwork for a comprehensive health platform the likes of which the company had not seen before, merging several very old legacy systems and updating everything to be more intuitive, seamless, and usable. Our team of designers had to provide pixel-perfect designs to different lanes of developers, integrating our designs and curating customer feedback as clinics rolled onto the new system.
I ensured that designers had clear assignments and were adequately load-balanced, and relayed status to stakeholders as well as development teams. I oversaw integration into the development teams using a Waterfall-Agile hybrid methodology, getting our Waterfall designs into Agile sprints and ensuring that their implementation aligned with our mock ups and the patient needs. This included design reviews, UI inconsistency documentation, User Acceptance Testing sessions, user research methodologies, and a lot of Confluence documentation.
The Project
The company sought to create one platform to accommodate all clinician users from registered nurses to social workers and phlebotomists. The system needed to integrate features from legacy systems into new user interfaces and be delivered in a seamless timeline that did not disrupt clinics onboarding while still seeing patients.
Organizing a backlog of features and communicating scope, risks, and progress to stakeholders
Participating in several forms of user research from ideation to implementation feedback and incorporating feedback into release schedule
Prioritizing ease, accessibility, and educated design decisions into our work so that each pixel-perfect design gave fast-paced, high-stakes clinics what they needed when they needed it
Quick Facts
6 designers providing designs to 15 different lanes of feature types, 50+ business analysts, and 20+ product owners
4 major releases, over 500 feature designs delivering pixel-perfect mock ups
4 legacy systems merging into one comprehensive platform including documentation, reports, calendars, and labs
Problem Solving Sample:
The Problem: The integrated help system for the platform was not aligning with the designs of the rest of the product, and there was little visibility into when help features (walkthroughs, videos, modals etc.) would be added to releases or how to make them seamlessly blend with the rest of the product.
The Action: Collaborated with help system team to understand their workflow, suggest improvements, and propose a comprehensive new workflow that integrated design reviews into their process and collected feedback to ensure the system was aligning to visual standards outlined by business owners. Began sitting in process meetings with help team to ensure they could ask any questions regarding look and feel of the product.
The Result: Tickets are now created for designers to review help system features prior to introduction into product and UI inconsistency tickets related to this help system have dropped by 90%. Product owners and designers are happy because the help system blends in seamlessly and the help system team feels supported and their entire process flows more smoothly in the new workflow.
Example of process workflow, clarifying process cited in Sample Problem above