Train-the-trainer, migration support, release planning, user support, live ops
I am comfortable supporting the planning and execution of releases, data migration, user training, and initial product support upon release. This includes:
Train-the-trainer staff support
Documentation creation
Onboarding and training videos, scripts, workshops
Regression testing, User Acceptance Testing (UAT)
Hot fixes and bug triage
DevOps project management
Go/No-Go discussions
Risk mitigation
Messaging & communications
Release planning, including gates based on
Feature releases
Customer priority
Load testing, iterative rollout, resources
External partners & vendors
“Salem is an amazing part of every team they have ever worked on. Intellectually insightful and incisive while being supportive, organized, and keeping a strong hand on chaotic situations.”
“We were extremely fortunate to have Salem’s ability to tie up loose ends and help push us over the finish line for this project. There were many moving pieces and people to keep happy and they pulled it off magically.”
“We have a monstrously complex amount of considerations for the project Salem inherited, and they did great coordinating migration of data, considering end user needs in a rollout plan that worked for our infrastructure and our people.
They even seemed to enjoy documentation, which is something I’ve never been able to say about anyone!”
“Salem was instrumental in training our staff on the tool their team delivered, so that they were equipped to handle user concerns and provide a smooth roll-on for everyone involved.”